A Forbes survey revealed that 70% of contact center managers are satisfied with remote work productivity and intend to continue working remotely as their standard workforce model.
The ongoing popularity of remote work has benefited organizations with limited resources and people. The most significant advantages of remote working will be the improved staffing flexibility with a large pool of agents across multiple locations and the capability to handle call volumes without geographical barriers.
Support teams handle multiple calls at a time, creating a stressful environment and negative customer experiences.
Employees in a call center have a high rate of burnout, turnout, and poor productivity.
A single bad experience of a customer takes up an average of seven positive experiences.
Continuous hiring and onboarding sessions make it difficult for managers to assist their agents.
Quality teams’ dwell on high error rates due to incomplete or low findability of the correct information.
Customers find the query resolution unsatisfactory when they must wait longer than usual.
Enabling valuable skills, competencies, and tools in agent training requires extra time, effort, and knowledge.
Contact center heads clearly understand the opportunity of remote work to streamline operations and reduce extra expenditures. Considering how feasible remote work would be for agents and supervisors, there is no better way to boost productivity, avoid distractions and make your customer experience hassle-free.
Train, coach, reward, and check performance on a single platform to improve and act accordingly.
Reduce noise and distraction by giving your agents their personal space to focus better.
Reinforce good habits and fix nasty habits by training with targeted assistance in a classroom-like online experience.
Ensure swift communication from supervisors to agents while keeping your remote interactions lively with collaborative outcomes.
Build trust and strengthen agent-manager relationships for a job well done and reward the best talent.
Motivate employee engagement and achievement with the right tools, tactics, and skill-based routing.
Focus on real-time customer feedback, NPS, and a balanced scorecard to improve agent performance.
Simplify remote work across your company with our solution's powerful capabilities and ensure the productivity, security, and efficient management of a remote workforce from a single AI-enabled integrated platform.
At Leapmax, we design, develop, and deliver intelligent, secure, and scalable enterprise-level remote workforce management solutions for major industries.
Discover new remote work insights and employee productivity opportunities with Leapmax as your trusted work from home solution partner.
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