According to a poll by Deloitte, 32% of businesses believe that the end of the pandemic will reduce outsourcing. Still, things are starting to look up as many players are adapting to the new normal.
With the emerging wave of work from home structure, the companies are now dealing with significant challenges like productivity and performance management. All BPO heads and professionals need the operational workflow strategy infused with proper training, remote monitoring software, and assurance to achieve maximized results.
Scattered information, unfinished tasks, and incomplete communication can hinder the productivity status of employees working remotely
With equipment involved in IT infrastructure, anyone out of the corporate ecosystem and network can take advantage of unattended access grants
Confidentiality, integrity, protection, and information reliability need to be processed with transparency and revision-proof storage.
After considering data protection regulations and policies, remote operations need stability in optimal technical gearing in data processes and workflows.
Without any actionable performance data, validating SLA breaches can get tricky. Managing SLAs require the tools to ensure performance.
Communication and updating tasks become challenging when communication does not effectively break down to support teams, eventually delaying the processes.
Remote work gives liberty to employees to work without any manual supervision and continuous directions that question employee's work credibility.
Despite all the challenges of small work projects, the BPO supervisors should have a holistic yet granular view of employee activities, application usage, and work routines that can allow them to ensure the top-notch performance of employees.
Ensure work efficacy of your remote workforce with employee monitoring software and get productivity insights for encouraging optimized performances.
Help employees work in a positive work environment. Bring the best out of support teams by making them feel connected.
Measure employee performances and analyze areas needing improvement with comprehensive and automated timesheets depicting time spent on every activity.
Encourage team members to communicate regularly, collaborate efficiently and proactively with integrated features like live chat and video conferencing.
Delegate tasks and assign roles to verified or particular users with a unified dashboard enabling or disabling access to websites or apps.
Enable safeguarding the data against any possible breach with website whitelisting, blockchain combination, and VDI integration features.
Record employee activities, get periodic screenshots of sitting idle or working status, and track login hours and break management.
Simplify remote work across your company with our solution's robust capabilities and ensure the productivity, security, and efficient management of a remote workforce from a single AI-enabled integrated platform.
At Leapmax, we design, develop, and deliver intelligent, secure, and scalable enterprise-level remote workforce management solutions for major industries.
Discover new remote work insights and employee productivity opportunities with Leapmax as your trusted work from home solution partner.
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Using the best of AI, Leapmax – a Work From Home Solution, houses feature sets that can ensure the productivity, security and efficient management of a remote workforce from one integrated platform.
2nd Floor, 76-B, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122001 Email: info@leapmax.ai
