Simplifying remote work for enterprises

A work from home solution for enterprises, and contact centers alike - Leapmax is built to transform the newer way of working by bringing together all that’s necessary and more.

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A work from home solution that delights
Seamless experiences for everyone

Leapmax is built keeping in mind the needs of a business, as well as the convenience of its employees.

Employee Productivity

Employee Productivity

With inbuilt reporting dashboards, data analytics, and tools to monitor activity – along with live chat and broadcast messages to guide users through hiccups, Leapmax enables a supervisor to gauge, monitor, and report a team’s productivity. Feels just like it does at the office.

Data Safety & Security

Data Safety & Security

From network security, to access of information and data security and transfer; Leapmax, our work from home solution has been designed with features like Network Health Checkup and Remote Barge-in and Wipe – all provisions within a single platform for optimum data security.

Remote Learning & Training

Remote Learning & Training

Leapmax comes bundled with various integrations and features to power training and learning both on, and off the job. With Learning & Knowledge Management Systems integrated within a single platform, quality assurance and onboarding of employees was never easier.

Workforce Monitoring

Workforce Monitoring

From keystroke monitoring to website whitelisting among other features, admins and management have eyes on their workforce at all times. Monitor productivity while ensuring data security and adherence to SOPs, all using one integrated solution.

Remote Collaboration

Remote Collaboration

With features to ensure smooth and direct communication from managers and admins to users and agents, your workforce keep in touch even when they are away from the office. One-on-one remote interactions with subject matter experts for better outcomes and an engaged workforce.

Quality Assurance

Quality Assurance

Leapmax comes integrated with features for quality assurance and operational hygiene. With user interactions monitored, and easy access to subject matter experts, quality assurance teams and analysts have all the tools they need to ensure the best for your brand.

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Working from home made simpler

But more effective than ever before

Break Management

Break Management

Time your breaks, and disable camera access when away from your desk

Video Conferencing

Video Conferencing

Meeting with teams just got easier with encrypted video conferencing with Leapmax

Network Health

Network Health

Monitor your connectivity to the Internet for seamless customer interactions

Live Barge-in

Live Barge-in

Seek help from supervisors or trainers with the help of admin level barge-ins

Live Login Clock

Live Login Clock

Keep a track of time and ensure a productive workday with a live clock for hours logged in

Instant Messaging

Instant Messaging

Seek help from trainers and subject matter experts in real time within Leapmax

Learning & Knowledge Management Tools

Learning & Knowledge Management Tools

Easy access to useful information and material for customer interactions with LMS & KMS

Video Conferencing

Video Conferencing

Meeting with teams just got easier with encrypted video conferencing with Leapmax

Keystroke Mapping, Leapmax

Keystroke Mapping

Map customised keystrokes on agent systems to monitor productivity

Live Barge-in

Live Barge-in

Monitor overall performance and keep an eye out in case of security flag alerts

Automated Timesheets

Automated Timesheets

Keeping a check on time logged in, on break and daily hours was never this easy

Instant Messaging, Leapmax

Instant Messaging

Notify and collaborate with teams using personalised channels and instant alerts

Summarized Analytics, Leapmax

Summarized Analytics

Bite-sized BI of productivity, inefficient operational areas, viewing top applications and websites usage

Time Analysis

Time Analysis

Analysis of agent time spent productively or idle based on keystroke monitoring and app usage

Learning & Knowledge Management Tools

Learning & Knowledge Management Tools

Seamless integration with a learning and knowledge management tool for easy access to info and training material

Instant Broadcasts & Notifications

Instant Broadcasts & Notifications

Broadcast team/group based notifications and alerts to disseminate notices & info

AI-based Face Match

AI-based Face Match

An AI-based tool to match the user with profile on Leapmax to ensure airtight security

Automated Screen Grabshttps://leapmax.ai/features/

Automated Screen Grabs

Validated by admins, automated screengrabs help in ensuring quality standards & continual security

System & Battery Status

System & Battery Status

Alert agents on the status of the battery of their systems to minimize any bottlenecks in customer interactions

Reporting & User Management

Reporting & User Management

A single dashboard for all user analytics and shortcuts to enable or disable a user's access into the workplace

App & Web Usage

App & Web Usage

Monitor a user's app and web usage, as per whitelsted websites and applications integrated within Leapmax

Video Conferencing

Video Conferencing

Meeting with teams just got easier with encrypted video conferencing with Leapmax

Live Barge-in

Live Barge-in

Monitor interactions to ensure quality service delivered with live barge-ins

Learning & Knowledge Management Tools

Learning & Knowledge Management Tools

Seamless integration with a learning and knowledge management tool for easy access to info and training material

Instant Broadcasts & Notifications

Instant Broadcasts & Notifications

Broadcast team/group based notifications and alerts to disseminate notices & info

AI-based Face Match

AI-based Face Match

An AI-based tool to match the user with profile on Leapmax to ensure airtight security

Automated Screen Grabshttps://leapmax.ai/features/

Automated Screen Grabs

Validated by admins, automated screengrabs help in ensuring quality standards & continual security

Video Conferencing

Video Conferencing

Meeting with teams just got easier with encrypted video conferencing with Leapmax

Keystroke Mapping, Leapmax

Keystroke Mapping

Map customised keystrokes on agent systems to monitor productivity

Live Barge-in

Live Barge-in

Gauge agent progress and further training requirement for bottom level staff

Instant Messaging, Leapmax

Instant Messaging

Monitor, collaborate and assits new users as they navigate their way through

Learning & Knowledge Management Tools

Learning & Knowledge Management Tools

Seamless integration with a learning and knowledge management tool for easy access to info and training material

Instant Broadcasts & Notifications

Instant Broadcasts & Notifications

Broadcast team/group based notifications and alerts to disseminate notices & info

AI-based Face Match

AI-based Face Match

An AI-based tool to match the user with profile on Leapmax to ensure airtight security

Automated Screen Grabshttps://leapmax.ai/features/

Automated Screen Grabs

Validated by admins, automated screengrabs help in ensuring quality standards & continual security

Video Conferencing

Video Conferencing

Meeting with teams just got easier with encrypted video conferencing with Leapmax

Automated Timesheets

Automated Timesheets

Keeping a check on time logged in, on break and daily hours was never this easy

Instant Messaging, Leapmax

Instant Messaging

Connect with users or teams instantly without having to issue personal alerts

Instant Broadcasts & Notifications

Instant Broadcasts & Notifications

Broadcast team/group based notifications and alerts to disseminate notices & info

Reporting & User Management

Reporting & User Management

A single dashboard for all user analytics and shortcuts to enable or disable a user's access into the workplace

Video Conferencing

Video Conferencing

Meeting with teams just got easier with encrypted video conferencing with Leapmax

Automated Timesheets

Automated Timesheets

Keeping a check on time logged in, on break and daily hours was never this easy

Summarized Analytics, Leapmax

Summarized Analytics

Bite-sized BI of productivity, inefficient operational areas, viewing top applications and websites usage

Time Analysis

Time Analysis

Analysis of agent time spent productively or idle based on keystroke monitoring and app usage

AI-based Face Match

AI-based Face Match

An AI-based tool to match the user with profile on Leapmax to ensure airtight security

Automated Screen Grabshttps://leapmax.ai/features/

Automated Screen Grabs

Validated by admins, automated screengrabs help in ensuring quality standards & continual security

Reporting & User Management

Reporting & User Management

A single dashboard for all user analytics and shortcuts to enable or disable a user's access into the workplace

App & Web Usage

App & Web Usage

Monitor a user's app and web usage, as per whitelsted websites and applications integrated within Leapmax

You'll never want to go back

once you Leap

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