Training management system for

remote support teams

With remote support operations, comes the onus of ensuring the right onboarding of users and quality interactions. Employees that receive adequate training and consistent learning opportuities are likely to perform better in their roles. Leapmax’s remote training capabilities enable training staff to spend less time managing admin and logistics; and empowering them to do more with their teams throughout a day. The result of effective remote training capabilities is to create more engaging training programs to eventually boost user interactions.

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Training management system for remote support teams

The difference and impact on a growing workforce

All training can be learning, but all learning might not necessarily be training. The difference lies within the objective of the two. While learning is simply absorbing information for the sake of building know-how, training involves strategic business objectives.

Onboarding new employees

Up skilling teams

Familiarizing teams with new products/information

Enhancing soft skills

Ensuring quality compliance

Empowering employee growth

Is giving out scores of information enough in the name of ‘training’ without training management?

Effective product knowledge ensures deeper understanding of the purpose of an employee’s role within a company. Not only does sufficient training teach employees ‘what to do’ it also builds their confidence and overall performance of their roles. Regular refresher training builds on the performance of employees to produce better results. But simply providing reading material is not ‘training’. And training employees and agents remotely is another challenge most businesses face. While working remotely, reduced employee engagement is bound to demotivate teams and sometimes even result in burnout. Notes, presentations and PDFs worth of information becomes daunting for any user to go through and learn from all on their own. Constant learning, and doing so with peers and supervisors boosts morale and eventually performance.Here are the faces while the most common challenges that an organization experience with training for its remote employees:

Lack of instant collaboration tool and synchronized reporting management platform

Lack of secure virtual classroom tool

Integrated and easily accessible knowledge management platform

Adopting the right LMS software to develop an intuitive learning path

Lack of instant collaboration tool and synchronized reporting management platform

How can Leapmax’s remote training management features make Trainer/Supervisor lives easier?

With its data security features to powerful user monitoring tools, Leapmax comes integrated with a training management system that comprises of Learning & Knowledge Management software and an in-built secure video calling feature, allowing for virtual classrooms. So whether piloting an on-job-training or onboarding a new user with self-learning tools like decision trees, FAQs, etc., every effort for your L&D sessions will be beneficial for every participant.

Employee on-boarding is fast and easy with the Learning & Knowledge Management Platform

Integrated LMS and virtual classroom training feature

One-stop solution for self-learning tools for every user

In-built live chat tool for and single page reporting management dashboard

Managing knowledge for better training management

Leapmax comes with a state-of-the-art knowledge management solution that can be integrated within the platform for better access. A feature like KMS allows users and agents to access information and data required at any given point within clicks. You can upload/modify certain materials like quality parameters, FAQs, HR policies, company policies, KRAs for your entire workforce. Tools like decision trees and visual guidance features make self-learning intuitive and fast for both employee on-boarding as well as for refresher courses for the existing staff. For example, for a remote support agent, this easily accessible self-help platform will improve KPIs like Average Handling Time (AHT), First Call Resolutions (FCR). This will ultimately enhance operational efficiency for your remote working customer support team that too with less effort.

Integrated LMS & virtual classrooms: Your remote training goals

This training management system can also serve as a live virtual classroom platform as well as a Learning Management System (LMS). LMS is considered as one of the most important corporate training tools. Leapmax comes with the best LMS features that make the learning experience for your employees delightful and also leverages you to get control of your training sessions easily. And talking about the virtual classroom, users can easily connect with others through using the in-build videoconference feature of Leapmax. Again being an integral part of Leapmax, it erases all chances of data leakages from the user’s side while utilizing both these two tools.

A multi-purpose in-built live chat tool & reporting dashboard for trainers and supervisors

Besides other training tools, Leapmax also comes with an in-built live chat channel for its users. This can be used for a fast collaboration and quick assistant tool among your remote working team. Leapmax allows the supervisor to broadcast certain important team-based notifications and alerts. Besides using for the purpose of daily operations, both these tools can be used for quick product updates as well as to publish a training session schedule for the entire remote working team. Publishing reports with Leapmax is easy. This allows the training team to identify the areas as well as the employees that need further polishing and also to get help in bottom-line management.

Using the best of AI, Leapmax – a Work From Home Solution, houses feature sets that can ensure the productivity, security and efficient management of a remote workforce from one integrated platform.

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2nd Floor, 76-B, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122001 Email: info@leapmax.ai